Salon & Spa Manager
About the Role
The Manager is responsible for ensuring every guest has a memorable and inviting experience while delivering the company’s desired financial results. This includes but is not limited to; leading a team of Guest Service Associates and Wax Specialists, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness.
Areas of Responsibility
Ensures the center exceeds guest’s expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing her experience with friends.
Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products, to reach their goals and produce desired results.
Ensures that all guest transactions are handled in a friendly and efficient manner leaving a positive lasting impression.
Produces results. Manages productive center shifts to ensure the center meets and exceeds sales goals. Lead Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover, by focusing on EWC's Core Values.
Communicates business goals and priorities to maximize Associate performance, increase sales opportunities and profitability.
Analyzes business reports, creates and executes SMART Action Plans.
Recruit, interview, select, hire and retain the most qualified candidates to deliver an exceptional experience.
Creates a learning environment by implementing brand programs in sales, guest service, and product knowledge.
Understands and communicates the company’s vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center.
Motivates Associates to take action to achieve sales goals and drive positive results daily.
Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance to the company standards.
Ensures center is neat, clean, and organized, the lobby is filled to the correct capacity and that all products and marketing are represented as directed.
Maintains all brand visual and cleanliness standards.
Manages and adjusts schedules and daily tasks to meet business goals.
Oversees inventory process by reporting on inventory levels and identifying discrepancies to reduce shrinkage.
Maintains payroll operations by following policies and procedures; reporting needed changes.
Follows all safety standards to ensure a safe and sanitary work environment.
Education / Experience Requirements
Understands the business of Revealing Beautiful Skin and is able to utilize Key Performance Indicators to drive positive business performance in all centers.
Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the Brand.
Leads and inspires by example, regularly encourage fact-based solutions, and celebrates the success of others.
Proficient in Excel and Word and operating a POS.
Excellent written, verbal and presentation skills.
Ability to appropriately handle escalated associate and customer concerns.
Excellent time management skills.
Strong emphasis/experience in operations and customer service industry.
Ability to work a flexible schedule to meet business needs.
Education and Experience
College degree or equivalent experience preferred.
Minimum of 2-4 years experience in a Leadership role with proven results.
Sales experience is required.
Job Type: Full-time
Pay: $38,000.00 - $48,000.00 per year